11-05-2016, 02:07 PM
I'm not sure what happened. And I can't say for sure, but mistakes happen. I dunno how much experience you have with mmo games, but you get reported by other players, moderators/gamemasters check the logs and make a decision. Contacting everyone involved in every report would be far too time consuming. This is also why you can contact support if you feel the ban was unjustified, and explain things from your perspective. And if it was unfair (or perhaps you're just given a second chance) you'll get unbanned again. We want to avoid unfair bans, but they can happen, no one is perfect. I apologise that something seems to have gone wrong in this case, and hopefully that won't stop you from having fun in the future now that you have been unbanned.